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Tetiana Korzh
Partner Success Manager @Creatio
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WORK HISTORY
Partner Success Manager @Creatio
UA
Building relationships with partners and their key customers, assistance in managing clients’ portfolio•Assistance in project evaluation, as well as in the technical brief and analytics preparation•Partners\' support during system implementation, organization of technical consultations•Monitoring the implementation of the partners\' projects timely•Advising and informing customers and partners about new Creatio features•Work on clients’ feedbacks•Ensuring regular updates of the subscription, negotiating on favorable conditions for the company
EDUCATION
V. N. Karazin Kharkiv National University
Bachelor's degree, Foreign languages, education
V. N. Karazin Kharkiv National University
Master's degree, Educataion, foreign languages
ABOUT TETIANA KORZH
Own the customer relationship from onboarding, training, user-adoption, to renewal;•Launching email campaigns to follow-up with existing customers;•Making multiple calls with the customers worldwide;•Scheduling trainings for all interested customers;•Upselling;•Researching customer journey, product UX and submitting ideas for improvements;•Making sure the product addresses the needs of the audience;•Collecting feedback and keeping track of user issues;•Cooperating with the Customer Support team & Marketing.
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