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Terry Strong
Senior Director Technical and Engineering Support @Hobart Food Equipment and Service
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WORK HISTORY
Senior Director Technical and Engineering Support @Hobart Food Equipment and Service
Troy, OH, US
EDUCATION
Kalamazoo Valley Community College
Criminal Justice / Law Enforcement
ABOUT TERRY STRONG
Accomplished leader with 30+ years of experience in the commercial food equipment industry, specializing in technical support, service readiness, and field operations management. Proven ability to lead large-scale service organizations, overseeing hundreds of field technicians to drive operational efficiency, service excellence, and business profitability.• Service Quality & Performance Optimization: Spearheaded initiatives that improved first-time fix rates and overall service quality, reducing downtime and enhancing customer satisfaction.• Field Operations & Profitability: Led strategic process improvements to optimize resource allocation, streamline workflows, and drive operational efficiencies, resulting in cost reductions and increased profitability.• New Product Launches & Service Readiness: Instrumental in successfully supporting new product introductions, ensuring seamless integration into service operations through technician training, documentation, and support readiness.• Technology & Remote Support Solutions: Championed the adoption of remote support tools, technical call center leadership, and digital service solutions to enhance troubleshooting efficiency, reduce on-site visits, and improve technician effectiveness.• Cross-Functional Leadership: Collaborated with engineering, product management, and service teams to drive continuous improvement, technical innovation, and customer-focused service strategies.A strategic and results-driven executive with a deep commitment to driving service excellence, leveraging technology, and optimizing field operations for long-term business success.
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