Terry Kim

About Terry Kim

With 20-plus years of proven experience in effectively managing quote-to-cash programs and driving process improvement on a global scale, well-equipped to deliver exceptional results.SKILLS AND KNOWLEDGE• Customer and Employee Experience: Expertise in global deployment of quoting systems and processes, focusing on user-centered design and minimizing disruption through effective change management.• Business Requirement Documentation: Skilled in capturing business requirements into epics and user stories with clear acceptance criteria.• Agile Methodology: Certified in Scaled Agile Framework (SAFe) with extensive experience in Agile development and methodologies.• Cross-Functional Collaboration: Proven ability to cultivate strong partnerships with diverse teams, including Product Management, IT, Sales, and Operations.• Stakeholder Management: Transparent communication and alignment with stakeholders to define strategic goals and roadmaps.• Market and Competitive Analysis: Data-driven decision-making with a customer-centric focus, including initiative prioritization using MoSCoW method.• Product Performance and Improvement: Integration of Quote CRM and CPQ systems, driving adoption and user satisfaction through training programs and UI/UX improvement.• Leadership and Mentorship: Offering coaching and mentorship, recognized as a model of excellence by my team.• User Acceptance Testing (UAT): Led the development, management, and execution of the UAT to support bi-monthly releases.• Problem Solving: Strategically tackle and resolve complex challenges with effective solutions, demonstrating exceptional organizational, analytical, and problem-solving skills.• Six Sigma Black Belt certified

Experience

1. Director, Business Analysts, Sales - Revenue Operations

   Equinix

   Mar 2023 — Present

   Leading and directing global initiatives to enhance quoting processes, leveraging deep expertise in the quote-to-cash continuum, particularly in quoting workflows, and possessing a comprehensive grasp of system architecture and the integration landscape, including SFDC, Apttus, Siebel, CapLogix, and SingleView. Cultivating robust relationships and partnerships with cross-functional teams such as Product Management, IT, Billing, Legal, Order Management, and IBX Operations, facilitating the implementation of new business processes and system capabilities. In 2021, the scope extended to encompass Price Agreement and Novation tools alongside quoting, while in 2023, responsibilities were further broadened to include pricing management.Presently, I oversee a team of nine individuals. Offering coaching and mentorship, currently regarded as a model of excellence by my team. Additional proficiencies encompass:• Acknowledged expertise in quoting• A data-driven, methodical decision-maker• Demonstrating adeptness in strategic planning and execution, adept at synthesizing intricate, competing demands into actionable plans• Proficient in resolving complex issuesMost Recent Accomplishment: • Implemented global budgetary quoting via the Equinix Quoting Platform (EQP) on Oracle CPQ, seamlessly integrated with Siebel. This integration enables sales teams to effortlessly synchronize data to Siebel for generating formal quotes with a single click. Since its launch in March 2023, the system has facilitated the creation of over 47.1K budgetary quotes by 575 unique users as of May 2025.o Verbatims from the Sales team: “.differentiates Equinix to the competition,” “changed way of working.”,”. easy to use.”, “Interface is amazing.”,”improves adaptability and professionalism in interaction with customers and partners.”, “.game changer to the quoting process.”, “.faster and efficient.”, “revolutionized Equinix’s quote to catch…”, “accelerates our delivery of quotes.”

Education

• University of California, Davis

  Bachelor of Science (B.S.), Textiles and Clothing

  1990 — 1994

Skills

• Program Management
• Data Analysis
• Crm
• Data Center
• Management
• Project Management
• Budgets
• Training
• Business Process
• Salesforce.com
• Sales Operations
• Telecommunications