Terri E.

Senior Communications Advisor @Summerset Retirement Villages

Wellington, NZ

In this role, I’ve helped make internal communication stronger and more effective across our villages, offices, and construction sites in New Zealand and now into Australia. I focus on creating clear, accessible, and engaging messages for our employees – whether they work at a desk or on the front line. I also make sure our communication is strategic and aligned with wider business goals so we’re not just doing more, we’re doing what matters.Key achievements include:– Transformed our intranet news into engaging, regular storytelling that connects our \'one team\' across New Zealand and across the Tasman.– Partnered with People & Culture on key initiatives including recruitment, Diversity & Inclusion, and the launch of our Employee Value Proposition.– Developed a leader-focused EDM to streamline communication that\'s now recognised as a vital resource by managers.– Led a company-wide internal communications audit to identify gaps and opportunities.– Rolled out digital signage across all villages, enhancing frontline communications.– Created a writing style guide to promote clarity and plain language across all our internal and external content.– Played a key role in change management during our transition from Zoom to Microsoft Teams, among other projects. Bronze – PRINZ Internal Communications award Finalist – Shining Star Award – Summerset Applause Awards Winner – Team of the Year – Summerset Applause Awards (Communications Team)

University of Wisconsin-River Falls

B.S., Communications, Journalism