Tenesia Mainor-Cruthirds

Fraud Servicing Specialist Tier 1 and 2 @Alorica

US

Managed daily operations to ensure the accuracy, confidentiality, and timely processing of sensitive financial data, supporting organizational efficiency and data integrity.Analyzed high volumes of transactions to detect irregularities, escalating suspicious activity in alignment with compliance protocols and regulatory standards.Created reports detailing transaction trends, identifying patterns, and recommending process improvements to senior leadership for continuous workflow optimization.Trained and mentored junior specialists to uphold procedural accuracy and regulatory adherence, contributing to consistent, high-quality data processing.Addressed escalations from internal teams and external stakeholders, resolving complex issues while maintaining confidentiality and professionalism.Collaborate cross-functionally with compliance, legal, and risk teams to ensure accurate handling and resolution of critical issues.Applied critical thinking and pattern recognition to ensure accurate data entry and detect discrepancies, similar to identifying mismatched or pending submission data.Communicated complex information clearly to both internal teams and customers, maintaining professionalism under pressure—skills vital for high-volume, deadline-driven environments.Achieved and exceeded performance metrics including resolution speed, accuracy, and customer satisfaction.