Tejveer Singh Bath

Senior Software Engineer @Kin

Denver, CO, US

Senior Software Engineer – Customer Service TeamHelping Kin Insurance build a seamless and user-friendly Customer Portal to empower customers to manage their policies independently, reducing the need for Customer Service Representative (CSR) intervention.Key Achievements:1. Developed and Implemented OTP Services:* Designed and integrated a secure One-Time Password (OTP) service for portal login and updating sensitive policy data, enhancing security and customer trust.2. Enhanced Payment Flexibility:* Implemented manual payment options, including one-time payments and saved card payments, providing customers with multiple, convenient methods to pay their premiums.* Added functionality to allow customers to add or remove cards directly through the portal, reducing dependency on CSR agents and ensuring customer privacy.3. Improved Coverage Transparency:* Built a comprehensive coverage section in the portal, enabling customers to view detailed information about their policy coverages and better understand the value offered by Kin.4. Card Expiry Notifications:* Developed a feature to notify customers when their saved card is about to expire, prompting timely updates to avoid transaction errors or delays.* Added tools for CSR agents to view card expiry timelines, allowing them to proactively assist customers.5. Optimized CSR Agent Portal:* Upgraded and optimized the existing CSR agent portal, streamlining workflows and enabling agents to assist customers more efficiently and effectively.Impact:By building self-service tools and enhancing the overall portal experience, contributed to increased customer satisfaction, reduced operational overhead, and improved data security, all while aligning with Kin’s mission to provide customer-first insurance solutions.

University of Colorado Denver

Master of Science - MS, Computer Science

Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai

Bachelor of Engineering, Electrical and Electronics Engineering

Indian Institute of Management Bangalore

Launchpad 13, NSRCEL, Entrepreneurship/Entrepreneurial Studies