Lorpu Taylor
Account Manager @Barclays
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WORK HISTORY
Account Manager @Barclays
Wilmington, DE, US
Manage 150+ delinquent accounts daily using CCD, AWS, Citrix, and Salesforce, recovering $500K+ monthly with high compliance. Negotiate repayment solutions with third-party partners, boosting recovery and customer outcomes. Provide empathetic, solution-driven support, earning 95% satisfaction and reducing complaints by 25%. Ensure audit readiness through accurate documentation and strict adherence to policy. Support training and share best practices, improving new hire ramp-up by 40%.
EDUCATION
Walden University
Masters of Science Human Resources Management
Walden University
Bachelor of Science - BS, Healthcare Management
ABOUT LORPU TAYLOR
Results-driven HR professional with 7+ years of cross-industry experience in finance and healthcare. Proven expertise in driving organizational performance through strategic HR planning, policy development, and process optimization. Masters in HR Management and Bachelor’s in Healthcare Management. Skilled in improving employee retention, engagement, and compliance while aligning HR initiatives with business goals. Adept at resolving complex workforce issues and leading high-impact operational improvements that elevate both employee and customer/patient satisfaction.
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