Taylor Harnois
General Manager @Quilt Software
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WORK HISTORY
General Manager @Quilt Software
Provo, UT, US
Increased total new accounts by 100% YOY and new monthly recurring revenue by 133% YOY for FY/CY 2023• Oversaw all sales, marketing, cx, and product/development KPIs for Music Shop 360, producing innovative solutions and campaigns in order to achieve KPI• Successfully trained and on-boarded new Account Executives• Successfully launched multiple rebranding efforts across various verticals and implemented policy and procedure in order to facilitate adoption of new software via M&A• Implemented and deployed sales enablement tools to provide objective feedback to Sales team, in an effort to increase bottom-funnel efficiencies • Implemented lead audit procedure to facilitate lead gen effectiveness and foster top-funnel efficiency• Worked in coordination with internal Payfac team to develop strategy for converting payments backbook. Helped establish a 95+% payments attach-rate for new accounts sold
EDUCATION
Western Governors University
Bachelor’s Degree, Business /IT Management
Trident University International
Master’s Degree, Leadership
SKILLS
ABOUT TAYLOR HARNOIS
General Manager | Driving Growth for Independent Retailers | Specialty POS Expert in Pet & Music IndustriesI’m the General Manager of eTailPet and Music Shop 360, two leading point-of-sale platforms purpose-built for independent specialty retailers. I help small businesses in the pet retail and musical instrument industries compete and thrive by delivering software that simplifies operations, strengthens customer loyalty, and drives growth.With a background in retail technology leadership, I oversee product development, sales, marketing, and customer success, ensuring both platforms deliver measurable impact in an increasingly digital marketplace.I’m also a frequent contributor to industry publications such as Retail Customer Experience, Total Retail, RetailWit, and ICX Association, where I share insights on omnichannel strategy, customer experience, and the future of specialty retail. My mission is simple: equip independent retailers with the tools to succeed against big-box and online competitors.
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