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Tatiane de Oliveira
Marketing and Sales Director @Digipaper
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WORK HISTORY
Marketing and Sales Director @Digipaper
MX
EDUCATION
Universidade Estadual de Campinas
Extension course, Management of Logistics and Supply Chain
Universidade Estadual de Campinas
Engineer, Civil Engineer
SKILLS
ABOUT TATIANE DE OLIVEIRA
Leader in customer relations and care with more than 17 years of experience dedicated to providing quality care for maximum customer satisfaction, performing different roles mainly in Fortune 100 technology and manufacturing companies. Proven ability to establish and maintain excellent communication and relationship with clients at different hierarchy levels in 3 languages: Portuguese (native), Spanish (Fluent) and English (Fluent), resulting in the growth of accounts managed and their profitability, mainly in multinational companies. Passionate about driving people growth, having trained more than 1,500 users; identifying customer needs and discovering new upsell and cross-sell opportunities, with average of USD$3M quota per year. Easily adaptable to meet the needs of the different lines of business, such as SaaS, network infrastructure and cloud voice customer service, including management of logistics projects at Latin American level, as well as the participation in the migration of ERP and billing modules, with special attention to tax management (Mexico and Brazil): besides design and focus on continuous improvement of processes and KPI\'s (order processing, Supply Chain and billing).
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