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Tara Roberts
Business Analyst Salesforce Administrator @Datasite
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WORK HISTORY
Business Analyst Salesforce Administrator @Datasite
Charleston, SC, US
Meet with business leadership and stakeholders to understand pain points and document business requirements to develop change strategies and project plans. Implement configurable Salesforce functionality. Educates Salesforce users on best practices, available services, capacities and boundaries. Mentor junior Salesforce Administrators. Keep up to date on latest Salesforce releases and functionality.Service Cloud: Omni-Channel Redesign and Implementation, Case Management, Knowledge ManagementExperience Cloud: Site MaintenanceSales Cloud: Custom Pricing Solution Implementation, Lead Data ManagementOther Projects: Leadspace to RingLead Conversion and Implementation, Workflow Rules and Process Builders Consolidation Analysis for Conversion to Flows and Implementation
EDUCATION
Georgia Southern University
Bachelor of Business Administration (BBA)
The Citadel
Master of Business Administration (MBA)
SKILLS
ABOUT TARA ROBERTS
Detail-oriented and driven business professional bringing an accomplished career in roles within sales and marketing operations, customer satisfaction, information technology, and finance. Combines technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful solutions.
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