Tanupriya Rajak

Process Developer @Genpact

Gurugram, IN

As a Process Developer in the Collections (OTC - Order to Cash) domain at Genpact, I am responsible for managing and streamlining the collections process to ensure timely recovery of outstanding payments. My role involves direct interaction with clients, analyzing account discrepancies, resolving disputes, and maintaining strong customer relationships while supporting overall cash flow efficiency.I utilize strong communication and negotiation skills to follow up on pending invoices, escalate issues when necessary, and collaborate with cross-functional teams to meet business goals. This role has enhanced my analytical capabilities, customer handling experience, and understanding of financial operations in a global business environment.

Gyan Ganga Institute of Technology Sciences

Master of Business Administration, Human Resources and Marketing