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Senior Operations Manager @Acre Homes
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WORK HISTORY
Senior Operations Manager @Acre Homes
Founding Operations leader for a seed-stage Proptech startup -Oversaw design and formation of Acre\'s rehab and operations functions, including the migration to a low-code system dedicated to Property Closing, Resident Experience, Customer Success, and GTM Strategy- Interfaced with external vendors for the design and launch of Acre\'s third-party property management with an emphasis on branding, operational capabilities, and cost-benefit analysis - Enhanced Acre\'s resident experience, overseeing resident communications and work order resolution - Developed rehab model in conjunction with Finance and Product teams to operationalize ongoing maintenance and rehab cost planning in support of broader market expansion and investor return modeling - Built and implemented Acre\'s property closing process as the primary point of contact as well as leading initiatives on process enhancement and optimization
EDUCATION
Sandra Day O’Connor College of Law at Arizona State University
Master of Legal Studies (MLS), Sport Law and Business
University of Northern Colorado
Bachelor of Art (BA) & Bachelor of Science (BS), Psychology - Sports and Exercise
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