Tanmoy Dutta

Manager-aluminium @Pyrotek

Kolkata, IN

Responsible to develop and manage a customer portfolio in line with the market or company objectives in Primary Aluminium, Zinc & EPC customers. Major customers include- Vedanta Ltd, BALCO, Hindalco Industries Ltd, Hindustan Zinc Ltd, L&T, KEC International etc. To support business growth and to achieve the commercial plan targets in terms of volume, sales, and margin. To stabilize turnover in the assigned territory, defend market share against Competitors, Gain market share. Customer Development- grow and expand the core customer base in assigned markets. Maintain and develop relationships at multiple levels within our customer base. Creating, advancing and closing opportunities on a continuous basis within the targeted markets and customers. Documenting the activities and actions within the CRM system to optimize opportunity. Pricing Reviews- mandatory annually review of customer pricing and review of negative margin/ low margin items and either redesign to remove cost or to raise prices where needed / possible. Customer Complaint management - act as a problem solver on customer cases, understand root causes with the manufacturing plant and provide feedback to customers in order to maximize customer satisfaction. Customer Ranking- Annually review the customer base as part of the business planning process and setting the new customer targets / objectives. Credit management and meeting collection target. Conducting Product Trials. Deploy marketing and sales Strategy, program and activities.