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Tangwan Moss
Senior Product Manager @UnitedHealthcare
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WORK HISTORY
Senior Product Manager @UnitedHealthcare
Dallas-Fort Worth, TX, US
Directed a team of robotic developers, capability managers, and analysts, fostering a collaborative and innovative environment. Successfully increased team productivity by 25% through effective leadership and process improvements.• Collaborated with the development team to gather and refine requirements, ensuring alignment with business objectives and technical feasibility. Achieved a 30% reduction in requirement turnaround time by implementing streamlined processes.• Prioritization and Stakeholder Engagement: Assisted in prioritizing tasks and projects in collaboration with business stakeholders, ensuring that strategic goals were met and resources were effectively allocated. Successfully delivered 95% of projects on time and within budget.• Set and communicated strategic goals each year, aligning team efforts with the overall vision and objectives of the organization. Contributed to a 20% increase in annual revenue through strategic planning and execution.• Worked with external vendors to identify and implement IT solutions that met the needs of the organization. Negotiated contracts that resulted in a 15% cost savings on vendor services.• Partnered with internal architecture teams to identify and develop solutions that supported the organization\'s technical infrastructure and growth. Successfully implemented solutions that improved system performance by 40%.
EDUCATION
University of Kentucky
Bachelor's degree
ABOUT TANGWAN MOSS
I’m a mission‑driven operations and product leader who builds clarity, structure, and scalable systems in environments where most people see chaos. My career has centered on architecting platforms, leading high‑performing teams, and driving cross‑functional transformation across complex organizations.I specialize in- Building systems from scratch in ambiguous, high‑growth environments- Scaling teams and developing leaders who deliver consistently- Automating workflows using RPA, Lean Six Sigma, and process redesign- Driving operational excellence across product, operations, and customer experience- Leading enterprise programs with measurable outcomes and executive visibilityMy work has delivered results such as- Built a proprietary carrier onboarding platform supporting 250+ carriers, integrated with Salesforce and VUE- Scaled agent onboarding to agents, reducing cycle time and increasing throughput- Cut commission payment cycle from 30 days to 12 days using Lean Six Sigma methodologies- Founded and led a process automation team that delivered enterprise‑wide efficiency gains- Built and scaled multiple operational teams with standardized workflows and measurable KPIsI thrive where clarity needs to be created, strategy needs to be shaped, and execution needs to be strong. I’m currently exploring senior program management, operations leadership, and transformation roles — as well as fractional COO opportunities with mission‑driven organizations.
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