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Start for FreeSylvia Ricci
Partner Programs Manager, Program & Services @Atlassian
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WORK HISTORY
Partner Programs Manager, Program & Services @Atlassian
As Partner Program Manager, Program & Services at Atlassian, Sylvia Ricci plays a pivotal role in shaping and advancing the company’s global partner ecosystem. Her responsibilities span strategy, program execution, operational excellence, and cross-functional collaboration—all with the goal of driving partner differentiation, enterprise growth, and exceptional customer outcomes.Core responsibilities include:1. Leading the strategy, evolution, and execution of global Partner Services Programs—including Services Registration, CSAT, Influence Bookings, and Partner of Record 2. Owning the end-to-end lifecycle of Services Registration, ensuring partners are recognized for their expertise and delivery through robust, data-driven attribution models 3. Overseeing program enhancements and system improvements to streamline operations, resolve partner pain points, and increase program impact.4. Collaborating cross-functionally with Specialization, Product, and GTM teams to ensure program alignment and continuous improvement 5. Monitoring and reporting on program performance, data quality, and partner outcomes to inform strategic decisions and drive measurable growth 6. Educating and enabling partners and internal teams on program updates, requirements, and best practices through webinars, documentation, and direct support.7. And more.
EDUCATION
Full Sail University
Bachelor’s Degree, Entertainment Business
SKILLS
ABOUT SYLVIA RICCI
As an Industry Growth Solutions Program Manager for State & Local Government at…
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