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Productmanager - Collections Nl @ING
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WORK HISTORY
Productmanager - Collections Nl @ING
Leeuwarden, NL
Driving digital innovation within the Collections Tribe with focus on the ERIS application, which ensures that the data flow of customers and products is collected, enriched, and fed into the arrears management system, Powercurve. Additionally, I am involved in maintaining applications that support the arrears management system in sending all means of communication to the customer (mail/email/call-bot/dialer/App/text) and updating the status of parties and agreements in treatment with Collections.
EDUCATION
ITESO Universidad Jesuita de Guadalajara
Exchange semester, International Relations and Logistics @ Mexico (8 months)
NHL Hogeschool
Bachelor of Applied Science - BASc
广东工业大学
Exchange program @ China (1 month)
Universidade de Aveiro
Exchange semester, Sustainable Energy and Engineering @ Portugal (7 months)
Bogerman
General higher secondary education
Rijksuniversiteit Groningen
Master of Science - Msc
SKILLS
ABOUT SYBE KAPPE
Results-driven professional with a passion for optimizing business processes and customer experiences. Known as a collaborative team player who thrives in cross-functional environments, I combine enthusiasm, ambition, and a pioneering spirit with a strong willingness to learn and take on new challenges.Experienced in Agile ways of working within global, multidisciplinary IT teams, I have served as a certified Product Owner and Business Analyst, closely collaborating with stakeholders, developers, and UX specialists to translate business needs into impactful, customer-centric solutions. I take ownership while actively fostering alignment, transparency, and shared success within the team.
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