Suzanne Wong

Senior Manager, Enterprise Application Support @Foundation Medicine

Boston, MA, US

Steer the Enterprise Application Support organization through a major business transformation while providing ongoing technology support to international clients as a Client Services leader. • Guide a large-scale project to centralize internal technology support across the organization, creating the vision and building a strategic plan to drive efficiencies and reduce technology support costs.• Lead a technical team to support internal software systems, collaborating with users across the organization to identify, address, and resolve system challenges. • Direct a combination of offshore and onshore support team and manage team performance.