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Swapna F.
Senior Business Analyst @United Airlines
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WORK HISTORY
Senior Business Analyst @United Airlines
Driving digital transformation for United Airlines\' ground operations, serving as a bridge between business needs and technical solutions for systems processing 100K+ daily transactions across 300+ airports.
EDUCATION
Anna University Chennai
Master of Business Administration - MBA
ABOUT SWAPNA F.
I’m a results-driven Senior Business Analyst with over 7 years of experience delivering enterprise-scale solutions across banking, finance, and aviation. I specialize in identifying edge cases, uncovering requirement gaps, and proposing system improvements that drive efficiency, security, and long-term scalability.My core strength lies in translating ambiguous business needs into crystal-clear requirements and scalable technical solutions. From leading microservices adoption to modernizing access management platforms, I’ve successfully led cross-functional Agile teams, optimized legacy systems, and driven over $2M in cost savings through impactful process reengineering. Whether it\'s preventing future issues by challenging assumptions or strengthening systems by identifying vulnerabilities early, I bring precision and foresight to every phase of delivery—from concept to UAT. Agile, Cloud, API & Microservices Strategic Requirements Analysis & Gap Identification Strong Communicator Between Tech & Business Passionate About System Resilience & Continuous ImprovementLet’s connect if you’re building secure, scalable, user-centric digital platforms.Visa Status: I have a Green Card, and I am authorized to work in US.
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