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Suzanne Jones Lugo

Global Program Manager @Convergint

Stamford, CT, US
MOBILE NUMBERS
+19•••••••60

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WORK HISTORY

Oct 2015 — Present

Global Program Manager @Convergint

Manage all aspects of program management for key customers including sales and operations planning, scheduling, execution, monitoring and controlling costs, cash flow, installation quality, project close-out, qualifying potential business solutions, and operational review of proposals. Single point of contact for customer\'s leadership. Communicate expectations back to the local project and service teams.Develop and implement sales and operational strategies that improve execution and provide additional value to customers.

EDUCATION

1985 — 1989

Mount Holyoke College

Bachelor of Arts (B.A.), English Language and Literature, General

SKILLS

Cross-Functional Team LeadershipSalesAccess ControlSolution SellingKey Account ManagementProgram ManagementRelationship ManagementOutsourcingTeam BuildingManagementProcess ImprovementLeadershipVendor ManagementSales Process DevelopmentSellingBusiness Process ImprovementProject ManagementSalesforce.comCustomer SatisfactionCustomer RetentionAccount ManagementSecuritySales Management

ABOUT SUZANNE JONES LUGO

Client Services Director with a proven track record of developing high performance teams and expanding business through relationship management and solid operational execution.

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