Suzanne Jones Lugo
Global Program Manager at Convergint Technologies
- Role
- Global Program Manager at Convergint
- Location
- Stamford, CT, US
- LinkedIn followers
- 500 followers
About Suzanne Jones Lugo
Client Services Director with a proven track record of developing high performance teams and expanding business through relationship management and solid operational execution.
Experience
Global Program Manager
Oct 2015 — Present
Manage all aspects of program management for key customers including sales and operations planning, scheduling, execution, monitoring and controlling costs, cash flow, installation quality, project close-out, qualifying potential business solutions, and operational review of proposals. Single point of contact for customer\'s leadership. Communicate expectations back to the local project and service teams.Develop and implement sales and operational strategies that improve execution and provide additional value to customers.
Education
Mount Holyoke College
Bachelor of Arts (B.A.), English Language and Literature, General
1985 — 1989
Skills
- Cross-Functional Team Leadership
- Sales
- Access Control
- Solution Selling
- Key Account Management
- Program Management
- Relationship Management
- Outsourcing
- Team Building
- Management
- Process Improvement
- Leadership
- Vendor Management
- Sales Process Development
- Selling
- Business Process Improvement
- Project Management
- Salesforce.com
- Customer Satisfaction
- Customer Retention
- Account Management
- Security
- Sales Management
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