Suzanne Brenner

WORK HISTORY

EDUCATION

ABOUT SUZANNE BRENNER

QUALIFICATIONS PROFILE Leave Management - Group Claims Administration - Digital Core Insurance Claims Software Subject Expert - System Requirements Analysis—user Stories-Stakeholder Management-Service Center Operation Management—Client Relationship Manager—Risk Services and Pre-Litigation Management—Sales and Broker Presentations—Process Improvement— New Systems — Best Practices Documentation— Group Insurance — National Accounts — RFPs— Quality Management Systems— Service Level Agreements- Claims-Complaints-Surety Bonds - Appeals Key provider of claims expertise in the development and implementation of an end to end configurable claim platform for Majesco, a global provider of core insurance software, consulting and services for insurance business transformation. 25 Years with MetLife in various group insurance and disability claims roles, including site leader of new Integrated Disability Management and re-engineered Metrics Reporting. Business and Staff Development leader at Mutual of Omaha where I led process change, defined system requirements, launched new training and trained Sales Reps. Also, Risk Services (multi-line appeals, complaints and mandated California Language Assistance Plan). Director of Claims at new start up claims office including repossession of TPA managed claims, new Critical Illness product, new policies and procedures, and appeals. Strengths include extensive experience developing innovative administrative practices in the insurance industry to improve systems and operational effectiveness through requirements definition, and Business and IT liaison capabilities. Specialties: Group Insurance, Non-Occupational (Short Term Disability, Long Term Disability), Occupational (Workers\' Comp), FML and Total Absence Management, Life, Waiver, AD & D and Dental, Critical Illness, Claims Training, Claims Quality Review, RFP responses and preparation, Employee Development and Career Planning, Supervisor Training. Masters in Managerial Leadership National-Louis 2003 Bachelors from Northwestern University Summa Cum Laude 1978 FLMI, AFSI, ALHC, ACS