Susan Wetzel

About Susan Wetzel

As a Sr. Communication Specialist in the utility industry, I work at the intersection of…

Experience

1. Lead Internal Communications Specialist

   PSEG Long Island LLC

   Jan 2014 — Present · Uniondale, NY, US

   Started with the company the day it opened its doors providing energy to 1.1 million customers. Ensure employees are informed of corporate goals, news, events, corporate social responsibility and storm communications.• Program manager of new Social Chorus communications platform that was installed and rolled out within two weeks, automating the communications workflow and increasing employee engagement during COVID-19 pandemic• Collaborated with and maintained day-to-day relationships with leadership and business units across the corporation, including IT, Human Resources and Security, to support and execute effective communications strategies on very tight deadlines• Deployed infrastructure to live-stream enterprise town hall in New Jersey to 2,400 employees in four locations on Long Island; built four teams of support personnel and collaborated with IT to ensure hardware and software specifications met• Designed and executed after-event surveys to measure and evaluate employee engagement• Introduced and trained on interactive presentation software across organization, now widely used by all levels of leadership • Developed and executed strategic communications plan that led to 97.5% enrollment in new corporate wellness plan• Vice president, Women’s Network employee business resource group (EBRG)o Recognized as “Most Valuable Employee 2018”o EBRG recognized for “Promoting Excellence in Business Objectives” – 2019• Improved and maintained relationships with customers as community liaison, helping to boost the company to top quartile for customer service among 16 large east utilities surveyed by J.D. Power • Member of after-hours team that increased social media engagement to followers in second year of presence and followers in fourth year of presence • Authored and published internal communications: twice weekly e-newsletter, single subject email blasts against tight deadlines

Education

• Adelphi University

  Bachelor of Science - BS

Skills

• Speech Writing
• Time Management
• Public Relations
• Internal Communications
• Proofreading
• Strategy
• Messaging
• Newsletters
• Journalism
• Communications Planning
• Interviewing Skills
• Editing
• Publications
• Crisis Management
• Interviews
• Communication Training
• Strategic Communications
• Creative Writing
• Publishing
• News Writing
• Feature Articles
• Message Development
• Community Engagement
• Mentoring
• Crisis Communications
• Employee Engagement
• Corporate Communications
• Press Releases
• Leadership
• Management