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Susan A. Mercer
Founder and Principal @Perspecta Consulting
Boston, MA, US
EMAILS
s••••••@bentley.edu
MOBILE NUMBERS
+17•••••••44
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WORK HISTORY
Jun 2025 — Present
Founder and Principal @Perspecta Consulting
Boston, MA, US
EDUCATION
2010 — 2011
Bentley University
MS, Human Factors in Information Design
N/A
Massachusetts Institute of Technology
MSc, Geophysics
N/A
University of Chicago
B.A., Geophysics
SKILLS
Requirements AnalysisEthnographyContextual InquiryCompetitive AnalysisHuman Computer InteractionE-CommerceUser InterfaceUsability TestingTask AnalysisUser Interface DesignUser Experience DesignScrumHeuristic EvaluationInteraction DesignInformation ArchitectureProduct ManagementWeb ApplicationsInformation DesignWeb DesignUsabilityWireframesUser ResearchUser ExperienceHuman FactorsUsability EngineeringProject ManagementPersonaUser-Centered Design
ABOUT SUSAN A. MERCER
I help organizations unlock the strategic power of user research while navigating the…
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