Susan A. Mercer
AI Strategist | UX Research & Product Strategy Consulting | Fractional UX Research Leader | Bridging Human Needs & AI Capabilities
- Role
- Founder and Principal at Perspecta Consulting
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Susan A. Mercer
I help organizations unlock the strategic power of user research while navigating the…
Experience
Founder and Principal
Jun 2025 — Present · Boston, MA, US
Education
Bentley University
MS, Human Factors in Information Design
2010 — 2011
Massachusetts Institute of Technology
MSc, Geophysics
University of Chicago
B.A., Geophysics
Skills
- Requirements Analysis
- Ethnography
- Contextual Inquiry
- Competitive Analysis
- Human Computer Interaction
- E-Commerce
- User Interface
- Usability Testing
- Task Analysis
- User Interface Design
- User Experience Design
- Scrum
- Heuristic Evaluation
- Interaction Design
- Information Architecture
- Product Management
- Web Applications
- Information Design
- Web Design
- Usability
- Wireframes
- User Research
- User Experience
- Human Factors
- Usability Engineering
- Project Management
- Persona
- User-Centered Design
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