Susana Goncalves
Associate Director - Proactive Core Performance @Verizon
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WORK HISTORY
Associate Director - Proactive Core Performance @Verizon
Walnut Creek, CA, US
Engineering Leadership• Lead a highly skilled and distributed team with a focus on proactive improvement of end-to-end performance for core elements and applications, consistently exceeding baseline expectations.• Technical Depth in products and services: Possess hands-on experience and lead teams to provide support to deliver the best products and services to our customers.Strategic Initiatives• Proactively identify and implement opportunities to enhance the 5GC/LTE network, optimize the cloud environment, and address end-to-end latency and packet loss in our network.Technical Expertise• Analyze and enhance the visibility and performance of the transport network, specializing in Ethernet Backhaul and Core components.Automation and Efficiency• Spearhead the automation and streamlining of processes, ensuring the swift detection of possible changes in application performance.Collaboration and Analytics• Collaborate seamlessly with analytics teams to craft dashboards and reports, actively identifying opportunities for optimization across the development landscape.Data-Informed Decision-Making• Leverage data and KPI analysis as a guiding principle, consistently identifying and capitalizing on opportunities to enhance the customer experience.
EDUCATION
University of Colorado Boulder
Master of Science - MS, Telecommunications
Universidad Simón Bolívar
Bachelor of Science - BS, Electrical and Electronics Engineering
Jack Welch Management Institute
Master of Business Administration - MBA
SKILLS
ABOUT SUSANA GONCALVES
At Verizon, our team excels in enhancing network performance, leveraging over a decade of industry experience to proactively improve core systems and applications. With a focus on 5G and virtualization, we exceed baseline expectations through strategic initiatives and technical depth, ensuring top-tier services for our customers.Leading with analytical acumen and a collaborative spirit, we\'ve pioneered methods to optimize the network and cloud environment and refine end-to-end network latency. Our commitment to innovation and customer satisfaction defines us as we embrace the challenges of an evolving technological landscape.
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