Suresh Pathamadai

Director of Software Engineering @Cisco

Bangalore Urban, Karnataka, India

At present managing software development teams working on Cisco's Webex Contact Center Enterprise and Unified Contact Center Express products . • Focused on Agent/Supervisor Desktop and Reporting products across Premise and Cloud solutions • Also responsible for solution wide Release engineering and Labs, CI/CD Infrastructure, Quality Assurance • Managed platform engineering for for Premise and Webex Contact Center Enterprise solutions • Pioneered innovation at the team level in using AI and ML models for both product (Agent/Supervisor Desktop use cases) and internal engineering tools (test failure analysis) with custom fine tuned models based on BERT • Personal interest in Causal AI , have implemented code for production incident analysis to isolate significant contributing factors from incident data

Senior Software Development Manager @Cisco

Bengaluru Area, India

Solution Manager for the Cisco Contact Center Enterprise ( UCCE) solution which consists of the CCE, CVP, Finesse, CUIC, Social Miner and other OEM products such as ECE and Remote Expert Mobile. • My responsibilities included 1. Own Solution Execution Plan across products for all deliverables 2. Ensure dependency alignment with products, services, and dynamic team's, and external components 3. Ensure alignment for every Solution AC 4. Ensure design & test are done in the right place at the right time in the right way by the right people • 5. Ensure use case and validation expertise drives the execution. • Ensure UX, backlog, architecture, documentation, design & test alignment • 6. Own FCS Readiness Assessments • 7. Ensure all products have a technical debt management plan with a solution view 8. Cost analysis, Reduction cost and plan with ROI for backlog insertion 9. Assess defects, incidents, production/field quality, and product pulse 10. Own the development and adherence of Solution Quality Strategy, Execution Plan, Changes, Risks and Mitigation 11. Stakeholder Management

Project Manager @Hewlett-Packard

Bengaluru Area, India

Project Manager, HP ISO • Project manager for a team working on enhancements and maintenance of HP's Secure Path product, which is a multi-pathing driver providing failover, fail back and load balancing functionality on hosts attached to a SAN, and compatible with HP'storage arrays • Responsible for managing a project team of leads, engineers and consultants, manage project team's execution of project plan and assure that quality, cost, and delivery objectives are met, conduct performance reviews and compensation administration, interface with internal HP partner organizations to co-ordinate project activities

Project Manager @HCL Technologies

Chennai Area, India

Engineering manager for development of the Campus Manager product, part of the Cisco Works suite of products. My responsibilities involved project resource planning, scheduling and tracking activities meeting requirements of ISO 9000 and CMM, participation in reviews of requirement documents, functional/design specifications and technical white papers. • Responsible for product maintenance and day to day support for Cisco TAC in handling customer issues • As Member Technical Staff 97 -98, worked on Cisco Works 4. 0, an X-Windows based Network Management Software. Was responsible for testing and defect fix verification, fixing of customer found defects and beta support and liaison for selected large customers during the CiscoWorks 4. 0 beta.

System Engineer @Polaris Software Labs Ltd.

Chennai Area, India

POSNET - Design, development and maintenance of software for the backend processing of transactions on the point of sale network of Citibank N. A at Chennai This covered authorizations, merchant settlements and interfacing to MasterCard, Visa and Diners Club gateways. This system ran on UNIX hosts with Oracle RDBMS and consisted of a number of interacting daemons, which routed transactions between various sources and destinations. • My job included developing modules for database access, IPC and message formatting using ISO 8583 protocol

University of Madras

Master’s Degree · Computer Science

Indian Institute of Management, Bangalore

GMITE

Coimbatore Institute of Technology

Bachelor’s Degree · Computer Technology/Computer Systems Technology