Sunita Nathani

About Sunita Nathani

With more than two decades of executive-level business/ operational leadership and customer engagement experience, I build and lead high performing teams to create enduring and expanding client relationships that goes far beyond the transaction. In addition, I drive teams to proactively guide and support customers throughout their digital transformation journey. This includes rapid technology onboarding, implementation, and adoption. Having extensive experience in leadership roles across multiple industries, I act as a trusted advisor and business partner to internal key stakeholders and external customer leadership teams to drive desired business outcomes.My approach is to work closely with clients to understand their business issues & advise them on potential solutions to address their pain points which may be related to sales, marketing user/customer experience, customer support, operational efficiency, technology and talent management.A result-oriented leader, with customer success always front and center, I believe in providing value at every customer interaction to increase wallet-share, customer acquisition, retention & loyalty I have willingly walked on unfamiliar terrains to take on challenging assignments, learning quickly on the job, based on organization needs and have a track record for building empowered teams instituting a culture of success at all levels Select Highlights: Inherited multiple underperforming client portfolios and successfully turned them around by deep-diving into challenges, developing and implementing a proactive vs. reactive client engagement strategy, resolving core issues, internal collaboration & client stakeholder management. Led and shaped multiple first of its kind digital transformation deals leveraging automation to drive efficiencies and create a self-funding mechanism for transformation- generated idea, garnered support from internal & external stakeholders, architected solution and executed to deliver committed business outcomes. Exceeded defined goals by building synergies across globally diverse teams leading from strategy development to execution in assignments in uncharted territories Core Competencies: Client Engagement & Experience Customer Success & Satisfaction Technology Adoption Digital Transformation Team Building & Leadership Stakeholder Communications Strategy Business Planning Operational Leadership P&L Management Client Relationship Management Customer Renewal & Loyalty Customer Acquisition & Retention

Experience

1. Senior Vice President

   Mphasis

   Sep 2021 — Present

   Work closely with executive leadership on core strategic initiatives; Drive cross-tower expansion in core strategic accounts. With a strong focus on architecture and engineering, leverage the power of 8 technology tribes in a unique tribe and squad model to help clients through their digital transformation journey - User Experience Design, Modernization, Agile IT Ops, Next Ops, Next-Gen Data, IT Value Stream Optimization, XaaP and Cyber Security; Chartered to drive acceleration of User Experience (acquisition) in strategic accounts portfolioCreated a multi-pronged approach and built the detailed account plan; generated 4 meaningful opportunities currently at stage of engaging.Conceptualized and launched acceleration program to increase traction on synergy deals with the new UX acquisition in the strategic accounts portfolio; Expand footprint beyond IT into Business, CDO and Product Development stakeholders – drove sales enablement for the field, defined deal archetypes, pipeline boosted 7X, deal closures up 5X,added new revenue stream

Education

• B. M. S. College of Engineering

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

  1992 — 1996

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  Master of Business Administration (M.B.A.), Specialization : Marketing

  1997 — 1999

• The Wharton School

  Executive Education Certificate, Client Engagement Program

  2010 — 2011

Skills

• Solution Selling
• Marketing
• Service Delivery
• Global Delivery
• Business Development
• Offshoring
• Account Management
• Change Management
• Outsourcing
• Cloud Computing
• Leadership
• Program Management
• Team Management
• Strategy
• Customer Satisfaction
• Saas
• Sales
• IT Strategy
• IT Outsourcing
• Pre-Sales
• Cross-Functional Team Leadership
• Solution Architecture
• Business Alliances
• Business Intelligence
• Customer Relationship Management (Crm)
• Management