Sumit Bahadur
Financial Services Executive | Debt Collections & Recovery | Risk Management | Contact Center Leadership | Global & Multidisciplinary Team Management | Digital Transformation & Strategy ||
- Role
- VP Operations - Fss at InteLogix
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Sumit Bahadur
A seasoned banking and financial services executive with 20+ years of proven expertise in…
Experience
VP Operations - Fss
Jun 2024 — Present · Chandler, AZ, US
Spearheading the transformation and growth of InteLogix’ third-party debt collections business, rebuilding the operating model to deliver profitable, and scalable performance post-modernization.Key Highlights:• Executed a strategic restructuring and geo-expansion plan, consolidating high-cost U.S. sites while launching new delivery centers in Manila and Bacolod, Philippines, achieving over 50% reduction in operating costs and improving delivery flexibility.• Directed a full system migration to a next-generation omnichannel collections platform, establishing a digital-first business model that supports multi-channel consumer engagement through email, SMS, chat, and self-service portals.• Introduced automated digital workflows that intelligently trigger outreach based on consumer behavior boosting recovery rates, reducing agent dependency, and strengthening compliance consistency. These enhancements have positioned InteLogix as the #1-ranked vendor on client scorecards across nearly all major programs.• Implemented enterprise-level performance dashboards providing real-time visibility into client portfolios, agent productivity, and margin performance, driving data-led decision-making and operational accountability.• Established disciplined operational governance, including a formal change control process and SLA framework for IT initiatives, stabilizing post-migration operations and improving delivery speed.• Designed and executed a Go-to-Market plan aligned to FinTech, Telecom, and Debt Buyer verticals acquiring four new clients within a few months of launching a comprehensive plan.
Education
LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT & TECHNOLOGY, BAREILLY
Master of Business Administration - MBA
1997 — 1999
City Montessori School
ISC
1988 — 1992
University of Lucknow
Bachelor of Science (BSc)
1992 — 1995
Skills
- Credit
- Mortgage Lending
- Crm
- Customer Relationship Management (Crm)
- Banking
- Team Management
- Management
- Loans
- Business Analysis
- Vendor Management
- Business Planning
- Sales
- Business Development
- Call Centers
- Mis
- Customer Satisfaction
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