Sumit Bahadur

VP Operations - Fss @InteLogix

Chandler, AZ, US

Spearheading the transformation and growth of InteLogix’ third-party debt collections business, rebuilding the operating model to deliver profitable, and scalable performance post-modernization.Key Highlights:• Executed a strategic restructuring and geo-expansion plan, consolidating high-cost U.S. sites while launching new delivery centers in Manila and Bacolod, Philippines, achieving over 50% reduction in operating costs and improving delivery flexibility.• Directed a full system migration to a next-generation omnichannel collections platform, establishing a digital-first business model that supports multi-channel consumer engagement through email, SMS, chat, and self-service portals.• Introduced automated digital workflows that intelligently trigger outreach based on consumer behavior boosting recovery rates, reducing agent dependency, and strengthening compliance consistency. These enhancements have positioned InteLogix as the #1-ranked vendor on client scorecards across nearly all major programs.• Implemented enterprise-level performance dashboards providing real-time visibility into client portfolios, agent productivity, and margin performance, driving data-led decision-making and operational accountability.• Established disciplined operational governance, including a formal change control process and SLA framework for IT initiatives, stabilizing post-migration operations and improving delivery speed.• Designed and executed a Go-to-Market plan aligned to FinTech, Telecom, and Debt Buyer verticals acquiring four new clients within a few months of launching a comprehensive plan.

LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT & TECHNOLOGY, BAREILLY

Master of Business Administration - MBA

City Montessori School

ISC

University of Lucknow

Bachelor of Science (BSc)