Suman R

Servicenow Developer Administrator @Stanford Health Care

Primarily responsible for configuring, administering and scripting the ServiceNow ITSM tool, working with ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow. Responsibilities- Configuration/Customization of the ServiceNow system, including creating workflows - Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service - Uses scripting tools and Service Now functionality create script to automate rote tasks being done in ServiceNow - Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation- Load, manipulate and maintain data between Service-now and other systems- • Worked with other SME’s to build seamless processes across all ITIL process areas build and deliver process documentation- Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.