Suman Dutta
Senior Director & Head of Dcx Practice, Financial Services Europe @Capgemini
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WORK HISTORY
Senior Director & Head of Dcx Practice, Financial Services Europe @Capgemini
Driving digital transformation, cloud innovation, and customer-centric strategies in financial services. As a strategic leader, I oversee the development and implementation of cutting-edge digital solutions that enhance customer engagement, optimize digital channels, and harness the power of cloud technology for scalable, secure, and efficient operations. Passionate about guiding financial institutions through complex digital landscapes, fostering innovation, and ensuring seamless adoption of emerging technologies.
EDUCATION
National Institute of Technology Silchar
Bachelor's of Engineering
SKILLS
ABOUT SUMAN DUTTA
A determined and accomplished global IT leader with over 27 years of experience spanning Europe, Southeast Asia, the US, Africa, and India. With a strong foundation in business strategy, digital transformation, and financial services, brings expertise in client relationship management, service delivery, supplier management, business development, and program execution. Adept at navigating complex challenges, shaping high-impact programs, and driving innovation in a rapidly evolving digital landscape.Currently leading the Digital Customer Experience (DCX) practice for Financial Services across Europe at Capgemini, overseeing large-scale transformation programs for top-tier banking, insurance, and capital markets clients. Responsible for a multi hundred million portfolio, blending strategic leadership with hands-on execution to foster innovation, deliver customer-centric solutions, empower teams, and create long-term value. Pragmatic and results-oriented, with a track record of exceeding performance standards, building high-performing teams, and cultivating lasting, profitable client relationships
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