Sulabh Gigras

Director of Software Engineering, Customer Experience @Qualtrics

Seattle, WA, US

As Director of Engineering at Qualtrics, I led multiple global engineering organizations across the U.S. and Europe, delivering real-time, AI-driven insights to frontline employees in customer experience (CX) environments such as Contact Centers and Physical Store Locations. I led the design and launch of Qualtrics Manager Assist—a flagship GenAI-powered CX product that delivered real-time analytics and coaching insights to frontline managers. The product was prominently featured at Qualtrics’ annual X4 conference and became a cornerstone of the company’s 2024–2025 go-to-market strategy.In parallel, I scaled core cloud infrastructure, built a real-time voice ingestion platform, and streamlined engineering planning processes—reducing cycle times by 47%. I also grew the organization to 250+ team members while driving a 75% year-over-year improvement in engagement, retention, and internal leadership promotions.This role brought together deep expertise in GenAI innovation, large-scale cloud architecture, and CX domain leadership—solidifying Qualtrics’ position as a leader in customer experience intelligence.

Indian Institute of Technology (Banaras Hindu University), Varanasi

Bachelor of Technology - BTech, Computer Science

University of Illinois Urbana-Champaign

Master of Science - MS, Computer Science