Sulabh Gigras
Engineering & AI Exec | Scaled Global Teams & Platforms | Ex-Amazon | Open to Full-Time, Advisory, Fractional, and Board Roles
- Role
- Director of Software Engineering, Customer Experience at Qualtrics
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Sulabh Gigras
Over 20 years of experience leading large organizations of engineering managers…
Experience
Director of Software Engineering, Customer Experience
Jan 2024 — Present · Seattle, WA, US
As Director of Engineering at Qualtrics, I led multiple global engineering organizations across the U.S. and Europe, delivering real-time, AI-driven insights to frontline employees in customer experience (CX) environments such as Contact Centers and Physical Store Locations. I led the design and launch of Qualtrics Manager Assist—a flagship GenAI-powered CX product that delivered real-time analytics and coaching insights to frontline managers. The product was prominently featured at Qualtrics’ annual X4 conference and became a cornerstone of the company’s 2024–2025 go-to-market strategy.In parallel, I scaled core cloud infrastructure, built a real-time voice ingestion platform, and streamlined engineering planning processes—reducing cycle times by 47%. I also grew the organization to 250+ team members while driving a 75% year-over-year improvement in engagement, retention, and internal leadership promotions.This role brought together deep expertise in GenAI innovation, large-scale cloud architecture, and CX domain leadership—solidifying Qualtrics’ position as a leader in customer experience intelligence.
Education
Indian Institute of Technology (Banaras Hindu University), Varanasi
Bachelor of Technology - BTech, Computer Science
University of Illinois Urbana-Champaign
Master of Science - MS, Computer Science
Skills
- Scalability
- Software Engineering
- Web Services
- Agile Methodologies
- Ruby
- Rest
- Object Oriented Design
- Software Development
- Python
- Linux
- Hadoop
- Agile Project Management
- Software Design
- Perl
- Distributed Systems
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