Sujay Mudambi Mohan
Service Delivery Leader @HCLTech
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WORK HISTORY
Service Delivery Leader @HCLTech
London, GB
Lead end-to-end service delivery for Data Center, Infrastructure, and Cloud platforms across mission-critical client environments• Own operational governance, ensuring SLA/OLA adherence, service stability, and continuous improvement• Drive high availability, resilience, security, and compliance across on-prem, hybrid, and cloud ecosystems• Act as senior escalation point for major incidents, risks, and service recovery, ensuring effective root-cause analysis and prevention• Partner with clients to align IT operations with business outcomes, building long-term trust and strategic relationships• Lead and develop multi-disciplinary global teams (DC Ops, NOC, Cloud Ops, SRE, ITSM)• Enable infrastructure modernization, cloud adoption, and automation initiatives to improve efficiency and scalability• Manage service financials, capacity planning, and demand forecasting• Collaborate with architecture, transformation, and account teams to support growth, renewals, and service excellence
EDUCATION
MES college of Arts, Commerce and Science
Bachelor's degree, Computer Science
BNES Pre-University College
PUC, Computer Science
ABOUT SUJAY MUDAMBI MOHAN
As a seasoned IT Executive with over 18 years of industry experience, I currently serve as a Service Delivery leader at HCLTech, where I lead end-to-end service delivery across complex, multi-tower engagements. My role centers on aligning delivery execution with client business objectives, driving operational excellence, and ensuring contractual and SLA compliance.I bring a multi-layered skill set that spans client relationship management, governance leadership, continuous service improvement, and cross-functional team orchestration. I’ve successfully implemented global delivery frameworks, led innovation and automation initiatives, and championed analytics-driven performance improvements to elevate client satisfaction and delivery outcomes.With a strong foundation in program development, quality assurance, and stakeholder engagement, I thrive in dynamic environments where strategic thinking and hands-on execution go hand in hand. My approach is grounded in transparency, collaboration, and a relentless focus on delivering measurable value to clients.
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