Suhail Mohammad

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUHAIL MOHAMMAD

Over 20 years of IT consulting experience across multiple CRM Products as a Technical Solution Architect : Salesforce Sales/Service Clouds, Oracle CPQ/Sales Cloud, Siebel CRM etc Worked in various Technical, Functional and Solution Architect consulting roles across Telecommunications, Public Sector, Finance and other industries Multiple Projects for the implementation of Lead-to-cash Business Process – covering both B2C and B2B Sales. Experiences in Sales, Service, Marketing and Quote/Order Management areas of the Customer Relationship Management. TOGAF 9.0 Level 2 Certified in Enterprise Architecture Dynamic, motivated, versatile and skilled professional with good interpersonal, leadership and excellent team skills Able to lead and guide the project delivery from Technical/Solution perspective in various stages including foundation analysis, Design and Development, Testing, Delivery of the project into production with Customer stakeholder management at every stage of the project. Pre-sales Activities including Demos, Technical Sessions, RFP/RFI responses, Estimations, feasibility analysis etc Oracle CX Applications: Siebel 8.1 CRM, Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Service Cloud. Experienced in omni-channel CRM experience. Leading functional/Design/Solution workshops to ascertain Business requirements and solutions. Business Analysis of the client requirements to propose, design and implement an appropriate Solution and up to deployment and go-live, working effectively in a team. Stakeholder Management and ability to manage customer expectations. In-depth understanding of the complex Technical Architecture (On-Premise and SaaS cloud) containing multiple enterprise applications working together to fulfill client Business processes. Integration of the various On-Premise and Cloud Applications using Web Services. TOGAF Framework for Enterprise Architecture Manage On-shore and off-shore development teams.