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Start for FreeStuart Satterlee
Director, Product Management Ae Client Management @Assurant
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WORK HISTORY
Director, Product Management Ae Client Management @Assurant
Phoenix, AZ, US
Partner with senior client leadership to deliver monthly & quarterly deliverables through adequate project and financial forecasting processes.• Drive frontline sales, promotions, and training through extended partnerships while increasing Attach Rates, CSAT, and NPS levels.• Establish partnerships through extended teams to align efforts while meeting contractual agreements.• Design & execute projects that relieve operational and financial components while driving superior customer experience.• Lead strategic improvements to reduce customer pain-points and customer churn.• Identify efficiencies throughout the lifecycle process that allows companies to provide solutions while making reductions appropriately without impacting the customer.• Partner with clients to drive additional footprint opportunities in retail, web, and self-serve options.
EDUCATION
Bates Technical College
Associate of Arts - AA, Electrical and Electronics Engineering
Sumner High School
Electrical and Electronics Engineering
SKILLS
ABOUT STUART SATTERLEE
As a Director at Assurant with over twelve years of experience in product management, I focus on delivering exceptional customer success and operational excellence through connected products and services. Collaborating with internal and external senior level leadership, helping teams drives sales initiatives, training programs, and strategic partnerships that enhance attach rates, CSAT, and NPS levels. By leading innovative projects, I aim to alleviate operational and financial challenges while prioritizing superior customer experiences. With fifteen plus years expertise in managing multi-vendor relationships and cross-functional alignment, I specialize in identifying lifecycle efficiencies and implementing strategies to reduce customer churn and pain points. My approach is rooted in critical thinking, problem-solving, and fostering strong partnerships, enabling scalable solutions that address client needs and delivering measurable business outcomes.My core competencies include influencing, critical thinking and problem solving, relationship building, courage, social intelligence, interpersonal skills, and decision making.
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