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Supervisor, Enterprise IT Operations @Trinity Health
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WORK HISTORY
Supervisor, Enterprise IT Operations @Trinity Health
Mason City, IA, US
Purpose Frontline, department-based, supervises daily functions of assigned department; Provides clear direction & manages / advances people, process, structures & /or programs that support direct/indirect care. The leader demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes (e.g, successful completion of assigned service tickets, requests and incidents, that involve preventative maintenance requests in an accurate and timely manner.) Responsible for managing a team of technical colleagues with respect to level 1-3 technical support for endpoint devices (e.g, infrastructure, desktops laptops, printers, mobile devices and peripherals) Responsible for colleague scheduling, performance reviews, mentoring, training and travelling to assigned sites (if appropriate) to ensure work is being performed accordance with Trinity Health standard. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g, people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
EDUCATION
Kaplan University
Master of Business Administration (MBA), Information Technology
Kaplan University
Bachelor of Science (B.S.), Business Administration, Management and Operations with Marketing Emphasis
SKILLS
ABOUT STEVEN THOE
NCRC Platinum Certification (9/11/2018); Certified Project Manager (11/07/2014); ACT Score 28, Cisco SMB Technical Training Certification, CJIS Certification, Meraki MESASE Certification Nearly Twenty years’ experience in IT Procurement, Asset Management & Planning, Contract Review,Negotiation & Execution, Vendor & Product Vetting, Material Sourcing & Inventory Management, ITSupport Management, Project Management, Customer Service Management CompTIA Security+, NIST Cybersecurity Framework, HIPAA Compliance Office365 migration, Azure Active Directory, SharePoint Migration, SAGE ERP, CRE, & MRP,JDEdwards ERP, AutoDesk, WebEx, Microsoft Windows, Exchange, Active Directory & Group Policy,Apple Deployment, Verizon, Commvault, Cisco Meraki & Firepower, Fortinet, Ubiquiti, AeroHive,Supportworks, LANDesk, VMware, Hyper-V, IBM, HP, RHEL, Unisys 2200 user Extremely successful negotiator, budget compliance, salesperson, communicator, and marketing analyst Successful inventory/asset management to meet budget or production schedule requirements
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