Steven Teller

Data Strategy & Operating Model @City National Bank

Wilmington, DE, US

Develop strategic roadmap for Operational Metrics across Client Contact Center, Client Servicing, Fraud Strategy & Operations, and Operations• Designed end to end Process workflow for all Data Reporting Requests: Request Intake, Project Development, QC Code Reviews, Data Dictionary, and Critical Report Tracking• Act as Scrum Master to oversee and triage requests for Data Quality, Metrics, and Reporting across Banking and Investment Services• Assist with development and standardization for KPI metrics, Tableau Dashboards, SharePoint workflows, and Snowflake (SQL) best practices to ensure consistency across Data Strategy Team• Develop and document Data Strategy Procedures and controls oversight for active monitoring• Assist with Consent Order requirements for developing, documenting, and providing evidence for over 100 Operational Procedures across Banking and Investment Services

Wilmington University

Master of Business Administration (MBA), Finance, General

Delaware Technical Community College

Classes/Certifications, Business Administration and Management, General

Wilmington University

Marketing, Business, Management, Marketing, and Related Support Services

University of Delaware

Bachelors of Science in Marketing, Business Administration and Management, General