Steve Page
Service Excellence Tower Leader Itsm Process Owner @Kidde Global Solutions
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WORK HISTORY
Service Excellence Tower Leader Itsm Process Owner @Kidde Global Solutions
Advised on ITSM tool selection and MSP selections during the company separation. •Created and updated ITSM documentation as the SME. •Supervised ITSM implementation of Freshservice, while coordinating the separation. •Trained ITSM teams for Change, Incident, Problem, and Major Incident. •Cross-Functional Tower Lead and Manager.•Set up the Request Catalog for IT in Freshservice•Application owner/Admin for Freshservice.(Freshworks) •Managed the Service Desk during the company split and coordinated the MSP to manage the Service Desk and ITSM roles. •Managed KPIs and leveraged/created reporting for trending analysis.
EDUCATION
Arapahoe Community College
General Studies
Metropolitan State University of Denver
Business Administration and Management, General
SKILLS
ABOUT STEVE PAGE
ITSM Operations Management (Dev-Ops, Agile)• I am a take-charge Owner of ITSM Operations • Leader and Manager with more than 20 years of hands-on experience solving IT issues• Senior Engineer with business operations experience to support productive growth Do you need a strategic-thinking person with tactical know-how? I am that person. I have an extensive background in supporting Operations and applying ITIL and ITSM practices while maintaining an agile approach. I can effectively bridge the technical and business domains to facilitate high-quality solutions. My objective is to identify and address any gaps, making well-informed decisions to save time and money.
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