Steve Welsh

Senior Customer Technical Advocate and Technical Program Manager @Nokia

Chicago, IL, US

Customer Technical Advocate supporting Tier 2–4 Wireless Service ProvidersSingle point of contact for customer issues and technical queries across multiple programsStrong problem-solving abilities with excellent written and verbal communication skillsSkilled in handling technical escalations and coordinating with internal Nokia teamsExperienced in building long-term customer relationships, including onsite visits and Quarterly Business ReviewsExpertise in researching and resolving customer requests related to hardware/software configurations, system capacity, and engineeringProficient in troubleshooting product issues in collaboration with Product Teams and engineersDeep understanding of end-to-end customer networks and third-party interfacesCapable of providing software/hardware roadmaps and technical documentation guidanceExperienced in knowledge transfer by gathering and sharing technical information with customersAdept at defining milestones, leading cross-functional technical teams, and ensuring timely project deliverySupportive of sales opportunities in partnership with Account Managers