Pratik Dey Sarkar

Client Service Manager @Nokia

Bengaluru, KA, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2021 — Present

Client Service Manager @Nokia

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Bangalore Urban, IN

Skills: Program Management · Digital Transformation · Google Cloud Platform (GCP) · WAN / Network Harmonization · Cloud Migration · Project Management · Agile Methodologies · ITSM · Client Service Management · ITSM

EDUCATION

2004 — 2008

Nagpur University

Bachelor of Engineering (B.E.)

2002 — 2004

Swadeshi Academy Jr Science & Commerce College

12th

1990 — 2002

South Point English High School, Guwahati

10th

SKILLS

Process ImprovementServer AdministrationDns ServerEnterprise VaultSymantec Endpoint ProtectionGlobal Network OperationsIncident ManagementCsiTeam MentoringTechnical AnalysisZimbraWindows AdministrationIT Infrastructure ManagementCommunication SkillsActive DirectorySymantec BackupWindows ServerCcnaItil V3 Foundations CertifiedBmc PortalOperations ManagementDesktop Support ManagementClient RelationsChange ManagementOperating System AdministrationBrainbench CertificationsDelivering Technical TrainingMicrosoft OfficeNimbusIT Service DeliveryMicrosoft ExchangeService-Now.comCustomer ServiceBmc RemedyInternet TroubleshootingWindows Desktop AdministrationMicrosoft Certified ProfessionalCitrixVmware WorkstationTeam Leadership

ABOUT PRATIK DEY SARKAR

Experienced IT Project Manager with 16+ years driving complex IT infrastructure, digital transformation, and EOSL programs for global enterprises. Currently managing full lifecycle service delivery at Nokia, specializing in IT project execution, infrastructure modernization, stakeholder collaboration, and ITSM frameworks. Skilled in aligning technology with business objectives, ensuring operational continuity, and leading cross-functional teams to achieve measurable results.

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