Angela Borja
Customer Success Manager @Nokia
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Nokia
Dallas, TX, US
In my role as a Customer Success Manager at Nokia Cloud and Network Services, I take care of the Business part of customer life cycle including Solutions evolution and Health, in addition to focus on enhanced customer knowledge for CNS portfolio. I also oversee annuity base management, including preventive and support customer care, and handled SW subscriptions for Cabling, Wireline and Enterprise market unit in North America.Additionally, I maintain emphasis on user communities and customer training to drive engagement and satisfaction.
EDUCATION
Pontificia Universidad Javeriana Cali
Specialization in telecommunications Cisco CCNP, Telecommunications Engineering
Universidad Externado de Colombia
Graduate, Innovation and Businness Development
EGADE Business School del Tecnológico de Monterrey
Master of Business Administration - MBA, Business Administration and Management, General
Pontificia Universidad Javeriana Cali
Electronic Engineer, Telecomunications
ABOUT ANGELA BORJA
COMMERCIAL STRATEGIST/ PARTNERSHIP BUILDER/ PRICING MANAGEMENT A Comprehensive Problem-Solving collaborator with sense of urgency, always concerned for the quality of the work, accurate and intuitive, deadline conscious but happy to contribute with few dull moments. Results-oriented sales professional with 20+ years of proven expertise in fostering the growth of international account relations, developing profitable sales channels and partnerships that generate millions in annual sales for companies throughout the Telecom and IT sectors. Adept in managing entire commercial sales cycle from identifying/qualifying prospective targets, assessing needs, presenting sales proposals, negotiating/closing contracts and renewing multiyear contracts. Skilled at forging strategic partnerships with business leaders, interfacing with C-Suite teams and Key Opinion Leaders (KOL’s), building trusting relations that expand sales channels, drive pipeline opportunities, and maximize sales revenues and profitability. Serving as liaison between company, clients, and stakeholders to launch innovative programs that expand product offering into new markets sales.Areas of Expertise:Commercial Sales Management Strategic Pricing Analysis/Solutions Deal management Executive Customer Relations Pre- & Post-Bid Contract Management Revenue/Profitability Strategies Digital Transformation Solutions Services Offerings & Strategy Contract Negotiations Sales Forecasting/Reporting SalesforcePerformance Monitoring Team Mentoring & Guidance
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.