Steve Leachman

Service Management Service Lead @Arup

Owning the Incident & Request processes\\\\n• Driving the efficiency and effectiveness of the tool, processes and procedures.\\\\n• Coordinating interfaces between owned and other service management processes.\\\\n• Owning the ServiceNow platform core responsibilities.\\\\n• Identifying opportunities for automation and efficiencies that can be provided by the ServiceNow platform.\\\\n• Promote the ServiceNow platform across DT and keep stakeholders consulted and informed where applicable.\\\\n• Capturing new business requests and developing value adding solutions.\\\\n• Following service transition guidance.\\\\n• Enabling and add value to the business relationship management.\\\\n• Understanding all business processes and provide guidance in line with the business and DT strategy in relation to service transition.\\\\n• Leading the definition and governance of the service strategy, ensuring it aligns with the Customer Services, business and overall DT strategy and goals.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n