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Steve Karl
Head of Operational Excellence @First Advantage
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WORK HISTORY
Head of Operational Excellence @First Advantage
NJ, US
As Chief Fulfillment Officer, I am responsible for fulfillment operations globally. Primary success factors for clients include fulfillment turnaround time, accuracy and both the client and candidate experience. Shareholder value is also delivered thru continual improvement in cost-efficiency. With a global client base, the team delivers on our commitments thru product automation and the subject matter expertise of our team members. I have the responsibility, and the privilege, of leading the majority of the company team members. This large, multi-thousand, diverse team operates across the Americas, EMEA and APAC, works from 10+ countries and directly supports 20+ languages. Integral to success is the extraordinary Global Fulfillment leadership team I get to work with every day.
EDUCATION
Seton Hall University
Bachelor of Science (BS), Accounting
SKILLS
ABOUT STEVE KARL
Business & IT Strategist, Business Transformation, Customer Experience - Senior roles across financial services, information management, background screening industries. Architected high impact initiatives & strategic programs and introduced new delivery paradigms in business and IT roles that delivered 100\'s of millions in cost savings, increased investment capacity, and enabled growth. Led global operations and technology delivery through operational excellence, business transformation, and change management. Extensive expertise in delivering omni-channel customer experience through Analytics, Automation and AI solutions. Built and leveraged Six Sigma experts and teams of industrial engineers to deliver step function change and Continuous Improvement. Engaged diverse global workforce. Led global teams with thousands of employees and vendor resources. Achieved results thru strong vendor management, effective governance. Multicultural scope - supported business partners and customers in 20+ countries. Managed budgets of ~$1B USD
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