Steve Hill
Senior Director @Escalent
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WORK HISTORY
Senior Director @Escalent
London, GB
Recruited to the UK arm of this experienced market research agency to drive entrepreneurial innovation and growth, working with existing and new clients to develop market research programmes at a challenging time of change for the business.» Delivered the agencies largest multi-year contract in its 20 year history within six months of joining.» Honed and reviewed our project pitching process positioning our agency as an innovative challenger brand in the European market research field opening doors to old and new clients alike with a confident and proactive new approach. » Built synergies with other areas of the business to create new ways of delivering value to our clients including communities and social-media recruitment strategies.» Identified gaps in our expertise and capabilities and recruited and mentored new recruits whilst upskilling and motivating existing team to deliver new levels of excellence for our clients.
EDUCATION
Loughborough University
BSc Communication & Media, Semiotics, Advertising, Politics, Sociology, Social Psychology
Cramlington High School
English, Maths Statistics, Business Studies
Northumbria University
Postgraduate Diploma, Marketing
SKILLS
ABOUT STEVE HILL
My name is Steve Hill, and I am passionate about businesses growing revenue by understanding their customers.Whether it is client side building confident, motivated insight teams or agency side delivering high quality, innovative research projects that delight clients and get to the heart of the issue I turn my hand to any industry but have significant experience across automotive, entertainment and technology.I am a confident communicator who understands how to embed insight at all levels of the business from the ground floor to the C-Suite. I use the same skills that help me understand customers to ensure I truly understand what your clients and stakeholders need.Working across quantitative and qualitative techniques, taking a multi-method approach bringing together deep ethnographics with advanced quantitative conjoint methods I understand how to take a business problem and turn it into a customer research project that gets to the heart of the matter and clears a pathway to success.I put people and cultures at the centre of my process to help businesses serve products and strategies that are culturally relevant and commercially successful, digging deep into the customer data to drive solid decisions.I have worked across multi-million pound product development and marketing programmes as well as much smaller, agile projects and in every case I bring innovation and a new way of looking at things, embracing newer online research methodologies including AI, customer communities and virtual reality.I understand that carrying out the market research is only part of the process and am experienced in influencing large audiences and senior leadership teams to drive the action delivering insight summits and big talks to teams in excess of 500 people.Just as important though I love working with the next generation of market researchers and helping new talent grow and find their way in the world of customer insight.
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