Steve Estoque
Program Manager- Salesforce @Aristocrat Gaming
Signup · Get unlimited contacts
WORK HISTORY
Program Manager- Salesforce @Aristocrat Gaming
Sydney, AU
Overcame project stalemate to successfully execute a $12 million project that overhauled the slot machine manufacturing company’s outdated hardware/software support center, field service technician (FST) dispatch and service call operations. Solution employed Salesforce Service Cloud, Field Service Lightning (including mobile), and communities SAAS offerings- Improved 500 person call center average issue resolution turnaround time from 2 weeks to 1 day - Reduced FST scheduling process time by 50% by eliminated manual/redundant workflow process steps- Resulted in more accurate data, more efficient associates and better service to Aristocrat clients- Tackled operational challenges related to shifting from waterfall to a hybrid (agile) project methodologyReassigned to a $13 million multi-workstream project (solutioning phase) to re-design its legacy Product Lifecycle Management system. This solution will replace a manual intensive, error-ridden and inefficient EBOM, CBOM, MBOM operations that had evolved over 10 yrs. The old process included integrations, D365 product/component management system, SQL database, Salesforce CPQ, customized ECON/Compliance Salesforce system, BI reporting system, and many excel spreadsheet, components. The solution includes implementing Sieman’s Teamcenter product, rearchitecting dataflow/integrations, and rethinking business processes- Building working relationships and managing expectations of executive leadership and project stakeholders- Empower consensus and decision-making among various work groups- Establishing and enforcing standards and process guidelines to maintain balance in project scope/timeline/resources- Tracking and managing project budget to +/- 10%
EDUCATION
Keller Graduate School of Management of DeVry University
MBA
Weber State University
BS
ABOUT STEVE ESTOQUE
As a seasoned Program Manager, PMO Leader, and IT Delivery Expert, I am passionate about driving transformational change across organizations through innovative technology solutions, operational excellence, and strong leadership. With over 20 years of experience leading large-scale, multimillion-dollar initiatives across manufacturing, healthcare, education, financial services, and IT industries, I specialize in aligning cross-functional teams with business goals to deliver measurable results. My core expertise includes: Enterprise Program, Portfolio, and Project Management (Agile, Hybrid, SDLC, and Waterfall) Salesforce Solutions: Service Cloud, Field Service Lightning, Sales Cloud, CPQ, Communities Business Process Reengineering & Operations Management Vendor and Offshore Resource Management Data Analytics, Business Intelligence, ITIL and ISO Certification processes 9002, 15189) Building and Leading High-Performance Support and Delivery Teams Highlights of my career include leading the complete overhaul of Aristocrat Technologies\' manufacturing support operations, spearheading Salesforce enterprise solutions at ARUP Laboratories, and building data-driven operational systems at Western Governors University. I have a proven track record of improving efficiency, streamlining operations, fostering stakeholder collaboration, and delivering projects on time and within budget. I am always looking to connect with professionals passionate about IT delivery, program management, digital transformation, and operational leadership. Feel free to reach out if you\'d like to connect!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.