Stephen Paul Brown

Senior Solutions Architect Health and Transport @Serco

Wigan, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2021 — Present

Senior Solutions Architect Health and Transport @Serco

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Wigan, GB

Responsible for working with Technical Delivery Managers to implement solutions for customers within Serco\'s Health and Transport sectors. Transport Sector - Caledonian SleeperSenior Architect responsible for leading-SMS messaging design & implementation (Twilio, Kaptea and PowerAutomate)-Integrated CRM platform design & implementation (Azure Dynamics, Portal, Voice, Marketing, Comms)-On-train ePOS design & implementation (Systopia)-Guest Service Centre Web Chat design & implementation (Softronic and Vergic).Transport Sector - North Link FerriesSenior Architect responsible for leading-ITSO-certified Kiosk, Smart Ticketing and Ticket Printing design & implementation (Softronic, Cammax)-Passenger display design & implementation (Cruise Director / Scala CMS)Health Sector - Forth Valley Royal Hospital and Dumfries Galloway Royal InfirmarySenior Architect responsible for leading-Managing the migration of approx. 600 hospital staff to Serco\'s Managed Desktop Service offering-CAFM design & implementation (Cloud-Hosted, SSG Agility)-Document Library export / import (MS SharePoint)-Remote Access design & implementation (Window Virtual Desktop).Health Sector - Southampton, James Cook, Wishaw, Barts, Great Western, Norfolk Hospital Trusts Senior Architect responsible for leading:Transformation programme to deliver Retail and Patient Dining solution to support Natasha’s Law (Civica Saffron, Sysopia ePOS).

EDUCATION

N/A

The University of Salford

BSc

SKILLS

Enterprise ArchitectureSolution ArchitectureApplication ArchitectureSystem ArchitectureInformation ArchitectureBusiness StrategyStrategy DevelopmentIT StrategyStrategic PlanningClient ManagementNew Business DevelopmentRequirements SpecificationManagement ConsultingRequirements ManagementCustomer FacingProgramme DeliveryTechnology IntegrationWorkshop LeaderCostingBusiness IntelligenceCrmIssues ManagementIntegrationWorkflowConsultancyBusiness TransformationSolutions DevelopmentIT GovernanceBusiness ArchitectureSolution DesignIT OutsourcingBusiness AnalysisArchitectureStrategyLeadershipSoftwareService DeliveryTogafCreative SolutionsProfessional Services

ABOUT STEPHEN PAUL BROWN

I am an accomplished, customer-facing Solution Architect with over 20 years of hands-on…

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Stephen Paul Brown — Senior Solutions Architect Health and Transport at Serco in Wigan, GB | Unifers