Frank Hernandez

Project Manager @Serco

Responsible for all aspects of the El Paso, Texas TxDOT Highway Emergency Response Operator (HERO) program includingdaily operations, personnel, equipment, planning, safety policies, and logistics• Oversee procurement, preparation, distribution, and use of operational equipment, personal protective equipment andconsumables associated with the HERO program• Prepare correspondence, reports, policy and procedure recommendations, schedules, forms, presentations, trainingmaterial, personnel management documentation, and electronic communications• Responsible for the development and maintenance of operations manuals and standard operating procedures/guidelines• Implementation of Serco’s performance management process delivering required actions and initiatives as required• Implementation of best practice initiatives consistent with Traffic Incident Management operations• Establish proactive approach to reducing the Incident Timeline• Have 24/7 regional on-call responsibilities• Establish the standard operations proficiency level for all HERO program positions• Coordinate training for the development of programs and training to enhance personnel job skills• Serve as resident HERO subject matter expert• Provide operational enhancement recommendations for equipment/technology modifications/upgrades• Coordinate with public information personnel on issues related to citizen complaints and inquiries, public informationdissemination, and media interaction• Serve as the point of contact for all HERO-related visits, media events, and tours• Facilitate performance metrics reporting of HERO operations• Serve as member of emergency operations staff during inclement weather, natural disaster, or security-related events• Maintain current library of appropriate reference material• Participate in meetings, seminars, conferences, and committees as appropriate and assigned• Is able to effectively communicate verbally and in writing in the English language