Stephen Burgess
Senior Consultant @Vass Uk&i
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WORK HISTORY
Senior Consultant @Vass Uk&i
London, GB
EDUCATION
The University of Pennsylvania
Networked Life - online via Coursera.org, Social Networks
International House, London
CELTA, English Language Teaching to Adults
Goldsmiths College, University of London
PGCE Secondary, Social Science
The University of Sheffield
BA (Hons.), Social and Political Studies
ABOUT STEPHEN BURGESS
Trusted Advisor, Implementation Specialist, System Architect, Analyst, Designer, Maker, Fixer. Subject Matter Expert, Salesforce.com Certified Consultant, Administrator and Developer. Building innovative CRM solutions on Salesforce.com for Sales leaders in a range of verticals since 2012. Developing on the Salesforce platform since 2010. Experienced with end-to-end, large-scale global implementations and agile change management beyond go-live. Skils: Gathering requirements; managing stakeholders; leading workshops; running calls; Data modelling; process design; documenting functional and technical specifications; Planning releases, sprints and daily scrums; hands-on config; data transformation; hitting deadlines. Expertise: Salesforce.com; Sales Cloud; Service Cloud; Lead Lifecycle; Sales Process Automation; Data Modelling; Security; Integrations; Problem Solving; Agile Team Work; Consensus; Customer Satisfaction.
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