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Steve Amoako
Managing Director - Head of Operations - Matrix @SitusAMC
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WORK HISTORY
Managing Director - Head of Operations - Matrix @SitusAMC
EDUCATION
Villanova University
Certificate
National Association of Mortgage Underwriters® (NAMU®)
Certified Commercial Underwriter and Processor
Liberty University
Master of Business Administration (MBA)
ABOUT STEVE AMOAKO
MBA educated, Lean Six Sigma Blackbelt and RPA expert. Mastered the ability to optimize people, process and technology within financial services. Extensive expertise in workflow management. Experience leading large global teams. Built fortune 500 subsidiary from ground up for BPO Tech giant Infosys called Infosys BPO Americas. Our clients were top 10 banks and financial services companies. I have worked with cross functional teams using RPA to automate several components of their operational lifecycle improving efficiencies. Throughout my career, I have demonstrated a proven track record of owning and executing process optimization roadmaps, collaborating cross-functionally to understand and improve workflows, and leveraging innovative tools to streamline operations. My ability to identify inefficiencies, devise creative solutions, and implement changes effectively has consistently resulted in enhanced efficiency, resilience, and customer satisfaction.Moreover, my pragmatic approach, stellar analytical capabilities, and strong communication skills make me well-equipped to navigate the dynamic environment of a startup or scale-up setting. I am eager to bring my expertise to contributing to the development of robust processes that enhance the overall customer experience and drive sustainable growth.
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