Stephen M.

About Stephen M.

Welcome! I wish you nothing but the best today! Please take a moment to check me out.I\'m always open to answering questions and if you want to message me, feel free! Talk sometime soon! I’m a proud supporter of the Jacksonville Icemen, Jacksonville Jaguars, Jacksonville Sharks and Jacksonville Jumbo Shrimp. Myself and family try our best to support all the local teams since we moved to the area in May 2020. I work at a beautiful Oceanfront hotel in Jacksonville Beach and have some wonderful employees to work with. Though, I\'m wanting to move up in the Hotel Industry. Since moving to Jacksonville, I started as a Parking Attendant, moved to Pool Attendant, then Front Desk Agent, now I\'m one of the Lead Supervisors in the Front Office. I\'m looking at moving up in the Hospitality Field. I will say that I have always wanted to be part of a Professional sports team too. I bring a lot to the table and am willing to do what it takes to strive to be the best! Have been in Customer Service for over 25 years, have received multiple service and accommodation awards through those years. I\'ve been told I\'m a great name tag catcher! Avid hockey fan, coach and player. My philosophy as a hockey player \"I play for the name on the back, not on the front\" People say, that i make people feel “special”, that I have superb analytical and communication skills. I’ve also heard from clients, that I consistently go above and beyond with each and every client i have, and make sure to deliver the “WOW” factor. I’m very detailed oriented, and have a vast knowledge of the Hospitality Industry, Airline Industry, Sales with Leisure Components & Corporate Components, Sports Extensive knowledge when it comes to Commercial Aircraft, Hotels & Resorts, Geography I’m a great listener, and am great at reading people and building relationships is key when in a business setting. I’m always open to learning new things. I’m a people person and always are into interacting with every guest that I see on a daily basis. I want our guests to feel \"special\" since everyone has a story. Another philosophy I have is to never assume anything in the hotel world. You never know what comes around the corner. I also feel that I take personal responsibility when it comes to a guest that has an issue. I’m a leader who strives to make sure that the person in front of me, feels as though they are on “Cloud 9” I have a huge attention to detail, and just want to be part of a “team” that wants to strive to be the best.

Experience

1. Front Office Supervisor

   Hampton Inn Oceanfront Jacksonville Beach

   May 2020 — Present · Jacksonville, FL, US

Education

• Sports Management Worldwide

  Sports Sales and Marketing/Sports Broadcasting

  2002 — 2006

• National College

  Hospitality Administration, Travel & Tourism

  2006 — 2008

• Ferrum College

  Hospitality Administration