Stephen Goode
Lead Consultant - Servicenow @Alcor Solutions, Inc.
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WORK HISTORY
Lead Consultant - Servicenow @Alcor Solutions, Inc.
EDUCATION
Central Michigan University
Bachelor’s Degree, Computer Science
SKILLS
ABOUT STEPHEN GOODE
With over 30 years of proven leadership in IT Service Management and systems engineering, Stephen has consistently delivered results across diverse industries—including automotive, insurance, finance, higher education, and healthcare.In his roles as an Advisory Services Consultant and Service Management Advisor, he has collaborated with organizations to define, refine, and enhance ITSM processes, paving the way for successful ServiceNow implementations and long-term operational excellence.Core Expertise & Capabilities* ServiceNow Platform* ITSM / ESM Process Analysis (BPC)* Technical Architect* IT Service Management* ITIL v3 and 4 (Foundation certified)* Advisory Services* Software Engineering* Leadership and Strategic Guidance* Complex Problem Solving* Strategic Outsourcing* Managed Services* Transition and Transformation Initiatives* Solution ArchitectureESM Products ServiceNow (8+ years) Focus on ITSM, CSM, HAM and ITOM (CMDB / CSDM) BMC Remedy (6+ years) IBM Maximo (4+ years)
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